Pipe Maze Pipe maze ball is stuck Depending on where the ball is stuck, you may have to pull some of the pipe off of the wall to retrieve it Not all of the pipe pieces can be removed from the maze, so be sure to unscrew the brackets around the pipes where the ball is stuck to get the best grip on it (the brackets hold the pipe maze to the wall) If the ball is stuck with the magnet stick, sometimes it can be remedied with a second magnet stick on the opposite side Remember that sometimes you need a bit of leverage to get it out! The key is no longer attached to the ball Take an extra piece of black cord (used for powerline maintenance tool) and cut it long enough to be able to tie a few knots. You’ll want to feed it through the hole in the metal ball and tie a knot on one side. On the other side, you can tie the key to the cord. Make sure you seal off the end of the cord so the key doesn’t fall off/groups cannot remove the key. A piece of the maze is broken/needs to be replaced Depending on the piece you need, you should be able to purchase it from Amazon or Lowe’s You will want to remove the damaged section from the wall and piece it back together with the new piece you purchased. No need to glue pieces together as long as they have a snug fit and are secured to the wall. Make sure to re-drill any holes needed for the maze! See something inaccurate or different from your store? Submit a ticket here!