Large Pipes

The orange ball is stuck in the ball elevator

It typically gets stuck right at the top where the elevator drops it off. This is because the two pipes don't stay connected 100% of the time, and the ball will often get stuck on the small bump there
You will need to pull the pipes apart right where the elevator drops the ball off. You should be able to reach inside or stick a tool inside to pull the ball towards the exit
If it's not at the first stop, it'll likely be at the second T shape, in which you should be able to use a tool to push it down the side of the pipe

Occasionally, it can get stuck on the TOP of the elevator mechanism. In that case, you will just need to lower the elevator low enough to reach the first intersection so you can grab it.

The elevator is stuck

Ensure that there’s nothing stopping the elevator from moving (is the ball in the way, are there knots in the rope that pulls the elevator, etc)

Where is it stuck?

Stuck at the top: Try tugging the rope a few different times to see if you can loosen it. Alternatively, there should be a bolt that holds the elevator on the track in the back of the pipe. You should, in theory, be able to pull the elevator down manually
Stuck at the bottom: Is something in the way of the elevator?

The string that pulls the elevator needs to be replaced

Is the string still attached? If so, and it needs to just be replaced due to wear and tear, follow these instructions:

Tie the new string to one end of the old one
Try to tie the side in the AC box. Keep in mind when attaching the old string to the new string that you’ll want to minimize anything that could get caught along the way
Feel free to use a combination of tying and taping the ropes together to ensure a secure attachment but will not get caught on anything
Finally, pull the new string out the other end so that the new string is in place

If the string is no longer attached, follow these instructions:

The ball elevator is not lined up properly

Is the bolt still in place in the elevator? If not, you will need to replace it. When you replace the bolt in the elevator, make sure you thread the bolt through the hole in the elevator, then through the track on the back side of the pipe

We recommend using a bolt long enough to go through the elevator and the pipe and then finishing with a stop nut at the end. This will prevent guests from unscrewing the nut during the game. Make sure you purchase the appropriate size stop nut and bolt. They can be purchased on Amazon or from any hardware store (Lowe’s, Home Depot)