Magnet Locks

Magnet locks for sewers are not closing or securing properly

Test that the magnet still has power by:

Asking yourself if the thing you’re trying to lock with the magnet is on and ready to be engaged in the first place (Is there a switch to flip? Is there a dashboard to wake up?)
Trying to attach a magnet plate/something metal to it. If it doesn't stick, then it likely doesn't have power. Try power cycling the room and see if that works.
Testing the voltage to the magnet (tech team can help locate the right points for this)

Sometimes cleaning off the magnet/magnet plate with a damp cloth will work

Might be worth it to check if the INPUT/OUTPUT are offline. If they are, then you will need to reset them. NOTE: If you have further I/O issues, please see the corresponding section.

If that doesn't work, and you need to replace the entire maglock, power down the room and start the replacement process for that magnet. Each room’s maglocks will look different, so make sure you know what you’re doing before you start taking things apart.

Magnet locks are not staying secure/guests are able to pull them open too easily

Is the magnet plate (the piece on the lid of the sewer) screwed in too tight (or too loose)? These must have a little bit of wiggle room to allow the magnet lock a secure seal
Is the magnet plate/magnet lock itself dirty?
Is the magnet plate rotated the wrong way?
Is the magnet lock getting the right amount of power/voltage? If it’s an older magnet lock, it might just need to be replaced if it’s starting to give

If you need further magnet lock assistance, feel free to contact Tech Support.