Dashboard Problems

Input is offline

Go into the hallway panel and unplug the black INPUT cable for about 30 seconds. Plug it back in and then refresh your dashboard on the iPad. It should automatically come back up.

Resetting this should not impact a group if it happens during a game. They shouldn’t even notice unless they tried to trigger something that didn’t trigger due to the INPUT being offline.

Output is offline

Go into the hallway panel and unplug the black OUTPUT cable for about 30 seconds. Plug it back in and then refresh your dashboard on the iPad. It should automatically come back up.

Resetting the OUTPUT will, in fact, reset your maglocks in the room. Therefore, if you have a group in the game when this happens, you may need to pull them out of the room so you can re-close the sewers (depending on how far they are in the room).

Room is not progressing naturally within the dashboard/dashboard is unresponsive

Is the room paused?
Is the INPUT or OUTPUT offline?
Have you refreshed the dashboard page or restarted your tablet?
Is the wifi down at your store?
- Is your BGAME wifi down?
- Do you have internet in general or is there an outage?

If you’re having network issues, check out this guide for troubleshooting help.

Dashboard is not loading (502 Bad Gateway or “Cannot find server”)

Contact Tech Support via Discord and they can further diagnose the issue and instruct you on what to reset or do