Section 2: Sales Basics

💼 Who Is the Sales Team?

Yvette O’Steen – Director of Sales
📧 Email: yosteen@breakoutgames.com
📞 Phone: (904) 402-0095
💬 Discord: yvetteosteen
👉 Please direct all sales-related questions to Yvette.

Grace Monk – Sales Support

🧾 How to Assign a Ticket to the Sales Team in FreshDesk

In the ticket view:
➡️ On the right-hand side under "Group", select "General Inquiries"

🏢 What Bookings Are Handled by the Sales Team?

Any booking tied to an organization, including:

Corporate Teams
Team Building Events
Field Trips & School Groups
Youth & Church Groups
Sports Teams
Scouts Groups
Non-Profit Groups

🎉 What Bookings Are Handled by the Store?

Any booking considered a celebration or casual group, such as:

Friends & Family Groups
Birthdays
Bachelor/Bachelorette Parties
Wedding Proposals

Any other personal/social celebrations